1. Overview
This policy explains how cancellations and refunds work for our two types of offerings: subscription software (SchoolConnect, BusTrack) and one-time services (custom development, design, and writing packages on tfolk.com/services). It should be read together with our Terms of Service.
2. SchoolConnect & BusTrack Subscriptions
- No refunds for amounts already billed — subscription fees are charged in advance for the billing period (monthly or annual) and are non-refundable once charged.
- You may cancel anytime. Cancellation stops future billing but does not refund the current, already-paid period.
- You retain full access to the product until the end of the billing period you have already paid for.
- To cancel, email hello@tfolk.com or schools@tfolk.com with your school/account name. We confirm cancellation within 2 business days.
3. One-Time Services
Applies to custom software, mobile app development, web dashboards, and design/writing packages booked via tfolk.com/services.
- Full refund if you cancel before work has started — i.e. before we have begun designing, writing, or building your deliverable.
- Non-refundable once work has started, since time and resources have already been committed to your project. This includes any advance or milestone payment made for a stage of work already in progress.
- If we are unable to deliver the agreed scope, you are entitled to a full refund for the undelivered portion of the work.
4. Failed, Duplicate, or Erroneous Payments
If you are charged more than once for the same order, or a payment fails but funds are deducted from your account, contact us with your payment reference and we will investigate and refund the erroneous amount in full.
5. Refund Processing Time
Approved refunds are processed back to your original payment method within 5–7 business days of approval. The time for funds to reflect in your account after that depends on your bank or payment provider.
6. How to Request a Refund or Cancellation
Email hello@tfolk.com with your name, order/invoice reference, and reason for the request. We aim to respond within 2 business days.
7. Contact Us
Questions about this policy? Contact us at:
hello@tfolk.com ·
+91 77992 96922
tfolk technologies, 20-621/4-1, Old Garmilla, Mancherial, Telangana — 504208, India
Effective date: July 2026